Arkansas is one of seven states for which CMS has approved a Section 1115 waiver to condition Medicaid eligibility on meeting work and reporting requirements and the first state to implement this type of waiver. The new requirements were phased in for most enrollees ages 30-49 beginning in June 2018, and for individuals ages 19-29 starting in January 2019. Unless exempt, enrollees must engage in 80 hours of work or other qualifying activities each month and must report their work or exemption status by the 5th of the following month using an online portal; as of mid-December 2018, they also may report by phone. Monthly data related to the new requirements released by the Arkansas Department of Human Services show that over 18,000 people were disenrolled from Medicaid for failure to comply with the new requirements in 2018. Those who fail to comply with the requirements for any three months in 2019 can lose coverage beginning in April 2019. This brief looks at data for January 2019. Separate reports look at early implementation of the new requirements and enrollee experiences.
How many people have lost coverage due to the work and reporting requirements?
A total of 18,164 individuals lost coverage in 2018 due to failure to meet the work and reporting requirements, and few have regained coverage in 2019 (Figure 1). Under the waiver, enrollees lose coverage for the rest of the calendar year after not meeting the requirements for any three months and are barred from regaining coverage until the following January. Of the 18,164 individuals who lost coverage in 2018, eight percent, or 1,452, have reapplied for and regained coverage in 2019. Each enrollee’s count of noncompliance months reset to zero at the beginning of 2019. As of February 7, 2019, 8,895 enrollees had one month of non-compliance in the new calendar year.
In January 2019, almost 6% (13,503) of all Arkansas Works enrollees had their cases closed for reasons other than failure to meet the work and reporting requirements. More than half (57%) of total case closures were due to problems with communication (i.e., 25% due to inability to locate client or client moved out of state, and 32% due to failure to return requested information). Some of these statistics can be explained from information learned from enrollee focus groups, which revealed that some individuals (especially college students or individuals who move in and out of homelessness) did not receive notices due to address changes; some enrollees were not receiving notices at their correct address, despite having reported an address change to the state. Focus group participants also described confusion when monthly reporting for the work requirement coincided with the need to separately provide similar information to the state for their annual eligibility renewal. Other research shows that any additional administrative burdens on eligibility and enrollment processes result in loss of coverage among those who remain eligible.
How many enrollees are subject to the work and reporting requirements?
A total of 105,158 individuals were subject to the work and reporting requirements in January 2019, a 73% increase as new populations were phased in. The work and reporting requirements were phased in for enrollees ages 30-49 at or below 100% FPL from June to September 2018, rolled out to all enrollees ages 30-49 between 101 and 138% FPL in January 2019, and will phase in for all enrollees ages 19-29 from January to June 2019. (Figure 2).
Nearly 9 out of 10 (87%) of those not exempt from the work and/or reporting requirements did not report 80 hours of qualifying activities in January (Figure 3). The large majority of individuals subject to the work requirements were exempt from the reporting requirements through a data match conducted by the state, described below. Of those required to report, only 13% reported 80 hours of qualifying activities.
Consistent with prior months, nearly all (almost 99%) of enrollees who failed to report 80 hours of qualifying activities reported no work activities. This could mean that they did not create and link the online accounts required to enable them to report online, they experienced difficulty accessing or navigating the online portal, or they were unable to report successfully by phone. A small number of enrollees (141 out of 10,258) did report some work activities, but not 80 hours of qualifying activities. Individuals who fail to complete 80 hours of qualifying work activities and/or fail to timely report their activities each month can request a good cause exception. From June 2018 through January 2019, the state reviewed a total of 904 good cause requests; of these, the state granted 633, denied 69, and determined that 263 were “not a good cause issue.”
How many enrollees were exempt from the work and reporting requirements and why?
Most of the enrollees exempt from the reporting requirement in January were already working at least 80 hours per month. These 93,327 enrollees who were exempt from reporting represent 98% of those who met the requirements in January. The state identified these enrollees through a data match, and they should have received a notice indicating that they were subject to the work requirement but exempt from the reporting requirement. Overall, most exempt enrollees fell into four categories: those who were already working at least 80 hours per month, followed by those currently exempt from SNAP employment and training requirements, those with a dependent child in the household, and those identified as medically frail (Figure 4). Compared to December, some of the shares of exemption categories shifted, with more enrollees identified through the state data match as already working 80 hours and fewer exempt due to SNAP compliance or medical frailty. These shifts are consistent with the addition of the group of enrollees ages 30-49 at 101-138% FPL in January.
How many enrollees actively met the reporting requirement and through what activities?
Only 2% of enrollees who met the requirements in January 2019 did so by actively reporting activities, with nearly two-thirds of this group doing so by meeting comparable SNAP requirements (Figure 5). A small number of enrollees (543) actively reported an activity other than SNAP compliance. Only 12% of those actively reporting met the requirements through work (down from 17% in December 2018). The share of those reporting education and training in January increased, which is consistent with the phase-in of the 19-29 age group, who are more likely to be students. Fifteen percent of those actively reporting in January met the requirements through a combination of activities that include work, volunteer activities, education and training, job search, and/or job search training. It is unclear if any activities actively reported by enrollees were initiated due to the new requirements.
The number of enrollees reporting over 80 hours of work per month has decreased since October 2018 (Figure 6). Even with a 73% increase in the number of enrollees subject to the new requirements from December to January due to the addition of two new groups, the number of enrollees actively reporting that they satisfied their entire monthly requirement through work (81+ hours) declined from December 2018 (228 individuals) to January 2019 (195 individuals). The number of enrollees reporting any work hours increased slightly from December 2018.
What will future data reporting and research show?
Despite concerns in 2018 about early implementation and coverage losses, additional enrollees became newly subject to the work and reporting requirements in January 2019. An early look at implementation in fall 2018 found that many enrollees had not been successfully contacted about the new requirements, despite substantial outreach and education efforts, and concern that many who remain eligible would lose coverage for failure to navigate the process to verify work status or qualify for an exemption. As a result, over 18,000 people lost coverage for failure to comply with the new requirements over the first seven months of implementation in 2018. In January, two new groups of enrollees — the first phase of those ages 19-29 and all those ages 30-49 between 101 and 138% FPL — became subject to the requirements. Changes in state policy in December allow for reporting by phone, and the state indicated that it would engage in additional outreach and education as new groups face the work and reporting requirements. Research shows that additional reporting or administrative burdens create barriers to eligible people retaining coverage. Going forward, it will be important to monitor the experience of the enrollees newly subject to the requirements in 2019, and assess the effect of policy changes that expand reporting options.
In addition, it will be important to understand more about the characteristics and experience of enrollees who lost coverage. Follow-up with enrollees who lost coverage will provide information about their awareness of the new requirements, their issues with compliance and whether they gained alternative coverage or are uninsured after leaving Arkansas Works. Early implementation findings point to the potential that coverage losses will result in gaps in care and increased uncompensated care costs. Additional research is needed to examine the longer-term effects of coverage losses and lock-outs for enrollees, providers, and health plans. Over the coming months, it will be important to continue to monitor the status of enrollees and the number who fail to meet the new requirements for three months putting them at risk of losing coverage in April 2019.