In November 2018, the Centers for Medicare and Medicaid Services (CMS) released new Medicaid and Children’s Health Insurance Program (CHIP) application processing time data, which show how quickly states are completing eligibility determinations. The Affordable Care Act (ACA) established streamlined Medicaid and CHIP enrollment and renewal processes that utilize electronic data matches to verify eligibility, facilitating individuals’ ability to access and maintain coverage and providing opportunities for administrative improvements in states. This brief analyzes the CMS application processing time data and uses the 2018 Kaiser Family Foundation survey of state Medicaid and CHIP eligibility and enrollment policies to examine selected eligibility and enrollment policies by application processing time. It finds:
- States varied in how quickly they processed applications. On average, states that adopted the ACA Medicaid expansion processed applications faster than non-expansion states.
- States with faster application processing generally had broader eligibility compared to slower states. They also were more likely to receive most of their applications online and to allow individuals to upload documentation electronically, which may facilitate faster application processing. Further, likely reflecting effective electronic data matching capabilities, states with faster application processing also were more likely to process the majority of renewals automatically.
States’ ability to make real-time eligibility determinations illustrates the significant progress achieved in streamlining and modernizing enrollment under the ACA. However, there remains significant variation across states and opportunities for continued improvement. Recent waivers in some states to add eligibility and enrollment restrictions, including work reporting requirements, could reverse the progress achieved in streamlining enrollment, resulting in additional barriers to coverage and coverage losses.
In addition to expanding coverage through the Medicaid expansion and Health Insurance Marketplaces, the ACA established streamlined Medicaid eligibility and enrollment policies and coordinated application and enrollment processes for Medicaid, CHIP and the Marketplaces. Through these streamlined policies and significant federal and state investments in technology, states have adopted a single streamlined application for health coverage programs, implemented online and telephone applications, and increased use of electronic data matching to verify data in lieu of requiring paper documentation, such as paystubs, from individuals. These changes support faster and, in some cases, real-time eligibility determinations and automated renewals, facilitating individuals’ ability to access and maintain coverage and providing opportunities for states to realize administrative efficiencies and increased accuracy of determinations and renewals. The technology upgrades also provided new opportunities to improve data collection and reporting capacity.
Capitalizing on the improved data reporting potential arising from eligibility system upgrades, in 2013, CMS established a new set of Medicaid and CHIP Eligibility and Enrollment Performance Indicators intended to facilitate data-driven program management and improvement. However, states faced challenges producing data consistent with the reporting requirements, since many had already completed their system builds by the time CMS released the measures or were still operating on older legacy systems. Since October 2013, CMS has been publishing monthly Medicaid and CHIP Application, Eligibility Determinations and Enrollment reports that include a subset of the performance indicators, including the number of applications submitted, the number of eligibility determinations made, and the number of individuals enrolled in Medicaid and CHIP. The quality and completeness of these data have improved over time as states have continued to refine their eligibility systems and reporting capabilities. In November 2018, CMS released the first Medicaid MAGI and CHIP Application Processing Time Report, which it describes as the first in a series of periodic updates. These new data on application processing time mark continued progress in reporting of the performance indicators. However, there are remaining indicators that CMS has not yet reported.
The new report includes data on Medicaid/CHIP application processing time for Modified Adjusted Gross Income (MAGI)-based determinations between February and April 2018 for 42 states. It defines application processing time as the number of calendar days that elapsed between the date that the state agency received an initial application and the date of final eligibility determination. Under federal rules, states have up to 45 days to make eligibility determinations for MAGI groups, which include children, pregnant women, parents and expansion adults. CMS notes that application processing time data are constantly changing and influenced by state policies and practices and external factors, including application volume and state policy and practices around verification of information, staffing and the level of automation in a state’s eligibility system.