The Louisiana Department of Health (LDH) in partnership with Adaptation Health has issued a Request for Information (RFI) for the Louisiana Medicaid Innovation Challenge. The Innovation Challenge supports Louisiana Medicaid by identifying market-ready solutions to engage members through the appropriate use of technology. The RFI has been published to identify innovative solutions to address member communication and engagement.
The RFI is seeking vendors who have a solution to improving communication with members, specifically those that work to address health disparities within underserved and marginalized/vulnerable populations. The RFI is centered around a research brief written by Adaptation Health. The link to that brief, along with instructions for RFI submission, can be accessed here.
“Our commitment is to serve our members with critical health care services in a timely and efficient manner. To do this we must also evolve and enhance our communication and engagement with the people we serve. This RFI will help us to identify innovative and effective ways to engage with all of our Medicaid members,” said Ruth Johnson, Executive Director of Louisiana Medicaid.
The RFI seeks responses from individuals and organizations who can improve communication strategies and communication frequency between LDH and all members concerning their eligibility and enrollment status, improve data collection and disseminate pertinent public health information, which will overall improve the member experience.
The Challenge is specifically focused on vendors with the goal of encouraging partnerships between LDH, and organizations that are achieving documented results in shaping better outcomes for Medicaid populations in the context of communication and member engagement around eligibility and enrollment. This opportunity will allow companies to present their solutions, business models and existing work directly to the Louisiana Medicaid Executive Director, Medicaid managed care leadership, national Medicaid stakeholders, LDH leaders, and a national live stream audience during the Louisiana Medicaid Innovation Challenge Showcase. The Showcase is tentatively scheduled to take place at the end of September 2020 in Baton Rouge, Louisiana. All organizations interested in applying for this opportunity can find additional information and instructions for responding in the state RFI.